Essential Consumer Law Regulations for Small Business Owners


The law states that all business owners  trading in Ireland and the European Union must apply Consumer Law Directives and all customers must be aware of the law as it applies to them when they do business with the trader whether it is goods or services they are purchasing from the trader.

It is not good enough just to inform the customer about the warranty they gey from the trader, the customer above all must be informed about the guarantee that applies in law.

Consumer Law Ready is a training event designed for all traders and will give every trader the necessary knowledge to ensure their business in compliant with the law.

Local training events...see the following link and online training see the following link

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2upskill Training & Coaching

A Thurles based training provider specialising in staff training.

Our specialist areas include training small business owners on Essential Consumer Law Regulations as directed by the European Union and inplemented through Irish Law.

We also train front line managers on the necessary skills in leading effective teams following key management principles. This includes performance management, providing constructive feedback, managing change, getting the best performance out of your staff is the key outcome from this training.

We have a resident professional Career Coach who will give expert advice on constructing a professional cv and also preparing for that very important job interview.

Other training courses provided by our expert team includes Train the Trainer QQI Level 6, and other Level 5 and 6 courses leading to a rewcognised QQI Qualification.

We also provide Computer Courses delivered by experts in Sage, Thesaurus and Excel.


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A Career Coach that specialises in preparing clients for up and coming interviews ensuring that your cv is matching the job you are applying for. Once you get called for the interview we will then focus on interview preparation. The overall goal is to support you in your search for a fulfilling position and also to help you achieve it in practical steps. So whether you need career advice, cv preparation, or interview preparation feel free to find out if career coaching is right for you with a free 15-minute call.

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Brief Overview Telephone sales is a different skill than face to face sales and this training course is designed to give you a clear understanding of the telephone process and demonstrate the skills, attributes and knowledge necessary to use proven techniques that will improve your professionalism and confidence when using the phone.

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ARE YOU SUPERVISING OR MANAGING STAFF? This part-time six-day Human Resource Management (hr) course is ideal for managers or supervisors wanting a broader knowledge of people management, it is also for those working in HR or wishing to develop a career in HR.

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SUITABLE FOR? This course is of great interest to any Manager looking for a recognised qualification or moving up the career ladder aswell as gaining additional skills in supervision.

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Who Should Attend This course is suitable for anyone interested in training delivery, or have completed module 1 Training Needs Identification & Design – (QQI Level 6 Component Award 6N3325) and want to get Level 6 Training & Development Special Purpose Award (6S3372) 30 ECTS Credits.

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TARGET AUDIENCE Management skills for new managers is one of the most important courses to have in business, regardless of sector or company size. This is because the decisions and actions of new managers are also influenced by a wide range of factors. These management skills for new managers training course has been designed to improve the skills of new managers.

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TARGET AUDIENCE Anyone involved in leadership roles as part of their position will benefit from this leadership and delegation training course The leadership course is specifically designed to build delegation skills at all levels within the workplace e.g., managers, team leaders, supervisors and front line staff. This leadership and delegation training course will improve participants’ delegation skills. And, they will help focus on the relationship between leadership and delegation.

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TARGET AUDIENCE This two day program will enable delegates to have a clear understanding of the successful sales manager's responsibilities and how to become more effective in their roles in this challenging competitive business environment of today. Over the period of the course delegates will explore key leadership skills as well as the essential sales managerial skills needed for them to effectively forecast and implement effective sales plans, motivate, monitor and evaluate the performance of their people and provide the required direction and support ensuring measurable sales results from their sales teams.

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TARGET AUDIENCE Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals. At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.